Privacy Policy

We collect personal and non-personal information to provide an exceptional, seamless experience across our late-night supper service, private functions, and card salon offering. The information we collect depends on how you interact with us.

1.1 Personal information

Personal information is data that can identify you or reasonably be linked to you. We may collect the following types of personal information:

• Reservation details: name, contact number, email address, preferred booking date and time, party size, seating preferences, and occasion notes.
• Dining and card salon preferences: food and beverage preferences, dietary requirements, accessibility needs, card game preferences, and seating or table style requests.
• Private function and event information: event type, hosting organisation, estimated guest numbers, budget ranges, event timings, and any special service requirements.
• Communication details: information shared when you contact us via the Contact Us or Reservations pages, by phone, email, or social media, including feedback, enquiries, and follow-up notes.
• Identification and compliance-related information: where required by Australian law or venue policies, for example age verification details for entry to the card salon or licensed areas.

1.2 Non-personal information

We may also collect non-personal information that does not identify you on its own. This can include:

• Browser type, device type, operating system, and language preferences.
• Approximate location based on IP address to understand our audience and optimise our services for guests within Australia.
• Pages visited, time spent on page, referring website, and other analytical insights gathered through cookies and tracking technologies, as outlined in the Cookies and Tracking Technologies section.

1.3 How we collect information

We may collect information directly from you or automatically when you interact with us, including:

• When you submit a reservation or enquiry through our Reservations or Functions pages.
• When you contact us via the Contact Us page, email, telephone, or social platforms.
• During in-venue interactions, such as walk-in reservations, late-night supper service, or hosting a private social booking.
• When you participate in card salon nights, offline gaming tables, tournaments, or invitation-only events.
• When you browse or interact with our website at https://pocketpairsupper.com.

We use the information we collect solely to operate and refine Pocketpairsupper as a premium late-night supper venue and card salon, and to provide attentive, guest-centric service. Specifically, we may use your information to:

2.1 Manage reservations and in-venue experiences

• Process and confirm reservations and enquiries made through our Reservations, Functions, and Contact Us pages.
• Prepare for your arrival with appropriate seating arrangements, menu planning, and card salon table allocation.
• Communicate booking confirmations, waitlist updates, reminders, or changes to your reservation or event.

2.2 Personalise your experience

• Remember your preferences for future visits, such as favourite cocktails, dietary needs, or preferred card games.
• Tailor recommendations across our Late Night Supper Menu and Drinks offering.
• Curate invitations to relevant Events or card salon evenings when you have opted to receive such communications.

2.3 Improve our services and operations

• Analyse website usage and guest feedback to refine our menu, reservation flows, and the overall Pocketpairsupper experience.
• Ensure our service levels, staffing, and venue operations meet guest expectations and regulatory obligations.
• Maintain security and integrity across our venue, card salon, and digital platforms.

2.4 Respond to enquiries and support requests

• Respond to questions submitted via the website or other channels.
• Handle feedback, compliments, or complaints in a respectful and confidential manner.
• Provide information about our venue, menus, private function capabilities, and card salon house rules upon request.

2.5 Legal, regulatory, and venue policy purposes

• Comply with obligations under Australian law, liquor licensing regulations, and any applicable local directives.
• Assist in the prevention, detection, or investigation of unlawful activity or serious misconduct within or around the venue.
• Protect the safety, rights, and property of our guests, team members, and the broader community.

Pocketpairsupper treats guest information with discretion and care. We do not sell your personal information. We share personal information only when it is necessary, appropriate, and lawful to do so.

3.1 Service providers and partners

We may share limited personal information with carefully selected third parties who support the operation of our venue and website, including:

• Reservation and booking management platforms assisting with table, function, or card salon scheduling.
• Payment processors or financial institutions involved in processing authorised venue transactions.
• Technology providers that host or maintain our website, analytics tools, email systems, or secure data storage solutions.

These service providers are engaged under appropriate agreements and are required to handle personal information in a confidential and secure manner, consistent with Australian privacy principles and this Policy.

3.2 Regulatory and legal disclosures

We may disclose your information where required or permitted by law, including to:

• Regulatory bodies overseeing liquor licensing, venue safety, or consumer protections.
• Law enforcement agencies or government authorities in connection with investigations, lawful requests, or legal proceedings.
• Professional advisers such as lawyers or accountants, where reasonably necessary for compliance or risk management.

3.3 Venue safety and legitimate interests

In limited circumstances, we may use or disclose information where reasonably necessary to protect the safety, rights, or property of Pocketpairsupper, our guests, our team, or the broader public. This may include managing disruptive behaviour, enforcing venue house rules, or preventing fraud or other harmful activity.

3.4 Aggregated or de-identified data

We may compile aggregated or de-identified information for reporting, planning, or analytical purposes. This information does not identify individuals and may be shared with partners or stakeholders to help refine our services and guest experience.

We take the protection of your information seriously and implement reasonable physical, technical, and organisational measures to guard against unauthorised access, disclosure, alteration, or destruction.

4.1 Security measures

• Use of reputable hosting and technology providers with modern security practices.
• Restricted access to personal information for team members who require it to perform their role.
• Use of strong passwords and access controls on internal systems and devices.
• Reasonable safeguards when transmitting sensitive information between our venue and service providers.

4.2 Retention of information

We retain personal information only for as long as is reasonably necessary to fulfil the purposes described in this Policy, or as required by law, regulation, or legitimate business needs. When information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.

4.3 Limitations

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is entirely secure. We cannot guarantee absolute security, but we are committed to continuous improvement and responsible handling of guest information.

We respect your rights to access and manage your personal information. Subject to certain legal or operational limitations, guests and users may request to access, correct, update, or delete the personal information we hold about them.

5.1 Accessing your information

You may request a summary of the personal information we hold about you by contacting us using the details provided in the Contact Information section. For security reasons, we may ask you to verify your identity before responding to your request.

5.2 Correcting or updating details

If any of the information we hold about you is incorrect, incomplete, or out of date, you may ask us to correct or update it. This can include changes to your contact details, reservation preferences, or communication settings.

5.3 Requesting deletion

You may request that we delete personal information we hold about you, subject to any legal, regulatory, or legitimate business reasons that require us to retain certain records (for example, transaction records or information related to regulatory compliance). Where deletion is not possible, we will inform you and, where appropriate, de-identify the information.

5.4 Marketing and communication preferences

If you have consented to receive invitations, updates, or marketing communications from Pocketpairsupper, you can withdraw your consent at any time by following the instructions in the communication or by contacting us directly. We will respect your preferences while still sending essential service communications relating to existing reservations, events, or card salon bookings.

Our website at https://pocketpairsupper.com may use cookies and similar tracking technologies to deliver a smooth, secure, and guest-focused browsing experience, and to support basic analytics and performance insights.

6.1 What are cookies?

Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device, remember your preferences, and understand how visitors use the site.

6.2 Types of cookies we may use

• Strictly necessary cookies: required for core site functions, such as secure navigation and basic form submissions on pages like Reservations, Functions, and Contact Us.
• Performance and analytics cookies: help us understand how guests find and use our site, so we can refine navigation, content, and the overall Pocketpairsupper experience.
• Preference cookies: may remember your region, previous selections, or interface settings to enhance future visits.

6.3 Managing cookie preferences

You can manage or disable cookies through your browser settings. Most browsers allow you to:

• View which cookies are stored on your device.
• Delete existing cookies.
• Block all cookies or limit them to certain sites.

Please note that disabling certain cookies may impact the functionality or performance of this website, particularly for interactive features such as enquiry forms and reservations. For more detail on our use of cookies, you may also refer to our dedicated Cookie Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information by Pocketpairsupper, you can reach our team using the details below.